FAQs 

Questions and answers about ARCA cash recyclers and cash automation.

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ARCA's headquarters is in the US in Mebane, North Carolina, close to the Research Triangle Park. We have many employees working remotely in regions throughout the US and abroad. Our production facilities are in North Carolina and Italy. We also have offices internationally in Italy, France and the UK. 

Cash Recycler is a machine that validates, counts and sorts banknotes that are deposited to it then stores those notes by denomination inside a UL291 rated safe. When the notes are needed again, they are dispensed from the safe to the operator. Both deposit and dispense transactions are controlled by software commands which produce an electronic record of each cash in and cash out transaction on the machine.

Prior to Cash Recyclers, most cash automation devices were Cash Dispensers and only performed the dispense side of a cash transaction. The cash from deposits had to be managed separately. So only half of the cash and cash transactions were automated. Cash recyclers give you more control by automating both cash deposits and withdrawals.

Recyclers in a bank or credit union branches are usually called Teller Cash Recyclers or TCRs because they connect to the teller software system and process cash transactions for tellers, then report the transactions back to the teller software. This creates an integrated cash process that makes cash handling more efficient, accurate and secure.

When a teller selects a cash deposit transaction in the software, the recycler receives the command, automatically processes the cash and deposits it to the safe, reporting the details of the transaction to the teller system. Likewise, when a teller selects a withdrawal transaction in the teller software, the recycler dispenses the cash to the teller according to the amount and denominations specified in the teller software. We go into even more detail here

You can find cash recyclers in just about any business or institution that manages a lot of cash like banks, credit unions, retail stores, amusement venues, casinos, car washes, etc. All these entities have cash in common but are different segments of our business with slightly different cash automation requirements.

Our Financial customers are retail bank and credit union branches. In financial settings we use the term Teller Cash Recycler or TCRs. Financial institutions use TCRs to manage cash throughout the branch including teller lines, drive thrus, teller pods, offices, merchant windows, etc. 

Our Retail customers include amusement parks, retail stores, grocery stores, zoos, and casinos to name a few. Retail businesses use cash recyclers to manage cash in the back office.

Teller Cash Recyclers deliver many benefits to a branch, but the most obvious is the time savings.  Each teller typically saves 1.5 to 2 hours per day on cash handling activities. Head tellers and supervisors save even more time. 

TCRs automate activities like counting, sorting and validating cash and virtually eliminate human error. And they significantly reduce time tellers and supervisors spend in time-consuming processes like start of day setup, trial balancing, end of day balancing and vault buys and sells. And as a UL291 rated safe, TCRs keep cash out of sight but within reach of tellers for enhanced security. 

These benefits improve both staff productivity and operational efficiency, reducing labor and other cash handling costs while tightening cash controls and optimizing cash inventory. Tellers spend less time handling cash and more time interacting with customers. Learn more.

We don’t think so, they’re just different.

ARCA offers products with both Rolled Storage Modules (RSMs) and ATM-style stacking cassettes and there are advantages and disadvantages with each. Note storage technology is just one consideration when choosing a teller cash recycler. Here's a more detailed explanation so you can decide for yourself.

The goal of recycling isn’t to store as much cash as possible — it is to store only the cash you need and not a dollar more.

Understanding cash volumes at the local level as well as the manual processes around cash is key to determining the note capacity you need. Manual processes limit the ability to accurately manage inventory requirements. Once you understand the limitations imposed by manual cash processes, calculating the appropriate capacity for a cash recycler is easier.

On average, financial institutions and retailers reduce average cash on hand by 25% - 40% after implementing recycler technology. When selecting a cash recycler, financial institutions and retailers alike should understand the right note capacity to fit their business needs. Learn more.

TCRs with Rolled Storage Modules (RSMs) don't have a self-auditing function because they don't need it. A self-auditing feature is only useful (or necessary) if a recycler  diverts double picked notes and other errors to a reject cassette inside the recycler. At the end of the day, any notes in this cassette must be accounted for. So, the self-audit feature is necessary to bring the recycler back in balance and hopefully avoid a more time-consuming manual audit of the device. 

In recyclers with RSMs, out of balance events due to improper and inaccurate note handling inside the TCR do not happen. Therefore a self-auditing function is not necessary.

ARCA Care is one part of ARCA’s 5 Point Service Advantage. It is a tool for ARCA Technical Services to monitor machine performance, allowing them to schedule preventive maintenance based on actual usage instead of a timeframe. It also identifies potential problems areas so ARCA can respond often before the customer encounters a problem. ARCA Care works by automatically sending daily usage information, but not any customer data, to ARCA’s headquarters in North Carolina where it is monitored by expert technicians.